NETELLER Frequently Asked Questions

  1. What is NETELLER?
  2. Do I need to open an account with NETELLER?
  3. I already have a NETELLER account. Can I use it?
  4. How do I get a NETELLER account?
  5. How do I get a NETELLER instaCASH functionality?
  6. How do I fund my NETELLER account?
  7. How long does it take to credit money to my NETELLER account?
  8. How do I fund my account using NETELLER?
  9. How do I use my NETELLER instaCASH account to add funds to my account?
  10. How long does it take for money to get credited to my account?
  11. How much does NETELLER charge for this service?
  12. Can I withdraw using NETELLER?
  13. Can I withdraw through NETELLER if I deposited through other means?
  14. Can I withdraw the same day I deposit through NETELLER?
  15. Can I withdraw more than my initial deposit using NETELLER?
  16. What is the average processing time for NETELLER withdrawals?
  17. What is the minimum and maximum amount I can withdraw using NETELLER?
  18. Is there a reason why I cannot deposit with NETELLER in my account currency?
  19. What is the Neteller balance authorization feature?
  20. Is it mandatory to setup the Neteller balance authorization?
  21. Is it secure to share my Neteller balance information?
  22. How do I set up the balance authorization?
  23. Can I cancel the authorization?


1. What is NETELLER?

NETELLER is an "online wallet" that allows you to deposit, withdraw and transfer funds online. NETELLER provides same-day payments and instant cash transfers to and from affiliated merchant sites and between NETELLER account holders.

2. Do I need to open an account with NETELLER?

Yes. Please go the NETELLER site where you can create an account - it's fast and easy.

3. I already have a NETELLER account. Can I use it?

Yes, if you already have a NETELLER account you can use it to fund your account.

Note:The email address you registered with NETELLER and the cashier must be the same or your request will be declined by NETELLER's security system.

4. How do I get a NETELLER account?

Please follow the steps below:

  1. Visit https://member.neteller.com/mflux/member/signUp.
  2. Once you have completed the NETELLER sign-up form you will receive an email. This email contains instructions for 'Step 2' (your NETELLER account activation).
  3. Please follow the instructions, you will be prompted to submit your NETELLER Account ID and Secure ID (found in the email), plus the password you originally entered on the NETELLER account sign-up page. Save this email for further reference.

Once you have completed these two steps, your NETELLER account (or 'online wallet') is active and ready to be funded.

5. How do I get a NETELLER instaCASH functionality?

If you already have a NETELLER account then you need to register your bank account with NETELLER. NETELLER will send a small deposit to the bank account that you registered. Verify this small deposit to enable the instaCASH function.

6. How do I fund my NETELLER account?

NETELLER offers many instant and local options for funding your NETELLER account, including free debit card deposits, local bank deposits, credit cards and international bank transfers. There are also many other local options depending on where you live. For further information on funding your account visit http://www.neteller.com/fees/.

Credit cards: VISA.

Electronic Funds Transfer (EFT): EFT a transfer of funds directly from your bank account, processed through the Automated Clearing House (ACH) network to your NETELLER account.

InstaCash Deposits: InstaCash Deposits work like EFT deposits but are virtually instantaneous! You must have a registered and verified a bank account with NETELLER in order to make InstaCash Deposits

NETELLER System Transfer:Receive funds from a friend or relative also registered with NETELLER.

7. How long does it take to credit money to my NETELLER account?

Credit Card Deposit:Instant credit (if the transfer is approved by your bank).

Electronic Fund Transfer (EFT):Requires four to five business days for clearance through ACH. Once your bank has authorized the transaction, NETELLER will fund your account immediately.InstaCash Deposit:

Can be credited virtually instantaneously (seeNETELLERsite for complete details)

Note: To transfer funds from NETELLER to your account, login to your account, go to the 'Cashier' and select 'Deposit'.

8. How do I fund my account using NETELLER?

To fund your account with NETELLER:

  1. Log in to your account.
  2. Go to the 'Cashier' tab and select 'Deposit'.
  3. You will now see the NETELLER logo. To select this deposit option simply click on the icon.
  4. Enter or select your deposit amount and bonus code (if applicable), then click on 'Deposit'.
  5. Enter your NETELLER 'Account ID' and 'Secure ID' that were sent to you in the registration email you received from NETELLER. Click 'Submit'.

Once you have received confirmation that your transfer was successful, your funds will be instantly available in your account.

9. How do I use my NETELLER instaCASH account to add funds to my account?

To fund your account with NETELLER instaCASH:

  1. Log in to your account.
  2. Go to the 'Cashier' and click on 'Deposit'.
  3. In the NETELLER payment option, click on "Deposit now".
  4. Enter the amount you wish transfer and your bonus code (if you have one).
  5. Enter your NETELLER 'Account ID' and 'Secure ID' that were sent to you in the registration email you received from NETELLER.
  6. Enter the last 4 digits of the bank account that you registered with NETELLER. Click 'Submit'.

Once you have received confirmation that your transfer was successful, your funds will be instantly available in your account

10. How long does it take for money to get credited to my account?

The money is credited to your account in 24 hours after you complete the transfer, provided you have sufficient funds in your NETELLER account.

11. How much does NETELLER charge for this service?

Please refer to NETELLER for updates on their processing and service charges
http://www.neteller.com/fees/

12. Can I withdraw using NETELLER?

Yes, to withdraw using NETELLER, you need to have made a successful deposit with your NETELLER account. If you already have made a successful deposit with your NETELLER account, simply login to the cashier, click 'Withdrawal' and then select NETELLER. Your cash will be sent electronically to your NETELLER account.

13. Can I withdraw through NETELLER if I deposited through other means?

Yes, to withdraw using NETELLER you need to have made a successful deposit with your NETELLER account within the last six months.If you have made a successful deposit within the last six months, visit the cashier, select the 'Withdrawal' tab and then select the NETELLER logo.The amount of your withdrawal will be sent electronically to your NETELLER account after our internal procedure has been completed.

14. Can I withdraw the same day I deposit through NETELLER?

Yes.

15. Can I withdraw more than my initial deposit using NETELLER?

Yes. However, please remember that all withdrawals are first approved by our internal review team. Once we have processed your withdrawal, it will take 24 hours for the funds to appear in your NETELLER account.

16. What is the average processing time for NETELLER withdrawals?

All withdrawals are first approved by our internal review team. Once we have processed your withdrawal, it will take 24 hours for the funds to appear in your NETELLER account.

17. What is the minimum and maximum amount I can withdraw using NETELLER?

The minimum withdrawal amount that you can withdraw via NETELLER is 10.00 USD equivalent and the maximum withdrawal amount is 50000.00 USD equivalent.

18. Is there a reason why I cannot deposit with NETELLER in my account currency?

NETELLER transacts in ZAR, AUD, CAD, DKK, EUR, GBP, HUF, MXN, NOK, PLN, SEK, USD only.

19. What is the NETELLER balance authorisation feature?

This new feature allows you to view your NETELLER account balance on your

20. Is it mandatory to set up the NETELLER balance authorisation?

No. This feature is optional.

21. Is it secure to share my NETELLER balance information?

Yes, it is absolutely safe and secure to share your NETELLER balance information, as we will never store or share your balance information with anyone.

22. How do I set up the balance authorisation?

Setting up the authorisation is a one-time process. Please follow the steps below:

1. Log in to your account.
2. Go to the cashier and select the NETELLER option.
3. Click on the 'Sign-up' button in the NETELLER balance authorisation feature message box.
4. You will be redirected to the NETELLER website in a new window.
5. Sign in to your NETELLER account.
6. Click on 'Yes - Allow' on the next screen.
7. You will be redirected to your account

23. Can I cancel the authorisation?

Yes, you can cancel the authorisation at any time by logging in to your NETELLER account and disabling this feature in the settings menu.