Express Withdrawals Frequently Asked Questions

  1. What is Express Withdrawals?
  2. How is Express Withdrawals different from regular EFT Bank Transfer withdrawals?
  3. How do I request a withdrawal using Express Withdrawals?
  4. How long does it take to receive my money through Express Withdrawals?
  5. What are system rules and how do they affect processing time?
  6. What bank accounts can I use for Express Withdrawals?
  7. How is my bank account verified?
  8. What should I do if my bank account verification fails, even though I provided the correct details?
  9. Can I withdraw the same day I deposit using Express Withdrawals?
  10. Can I withdraw more than I deposited using Express Withdrawals?
  11. Are there any fees for using Express Withdrawals?

1. What is Express Withdrawals?

Express Withdrawals is a fast and secure way to withdraw funds directly to your verified South African bank account. It offers near-instant processing for most transactions.

2. How is Express Withdrawals different from regular EFT Bank Transfer withdrawals?

Express Withdrawals are designed for speed. If your transaction passes all verification checks, it will be processed instantly. Otherwise, it is reviewed and completed within 6–8 hours. Regular Bank Transfers can take 1–2 business days.

3. How do I request a withdrawal using Express Withdrawals?

  • To withdraw using Express Withdrawals:
  • Log in to your account
  • Go to the cashier and select ‘Withdraw’
  • Choose ‘Express Withdrawals’ as your withdrawal method
  • Enter the bank details, if you need to withdraw to a new bank account or select a verified bank account and enter the amount you want to withdraw.
  • Confirm your request

4. How long does it take to receive my money through Express Withdrawals?

Withdrawals are typically processed instantly if they do not trigger any system verification checks. If further review is needed, the request is usually processed within 6 to 8 hours.

5. What are system rules and how do they affect processing time?

System rules are automated checks related to account security, wagering, responsible gaming behaviour, or regulatory requirements. Withdrawals that pass these checks are processed instantly; others go through a quick manual review.

6. What bank accounts can I use for Express Withdrawals?

You can only use a verified bank account registered in your name and located in South Africa.

  • South African nationals: Your South African ID must match the ID registered with the bank.
  • Foreign nationals: Your passport number must match the one registered with your bank.

7. How is my bank account verified?

Verification is automatic. We check that your South African ID or passport number (as registered on your gaming account) matches the ID associated with your bank account. Only verified accounts will be eligible for Express Withdrawals.

8. What should I do if my bank account verification fails, even though I provided the correct details?

If your bank account verification fails despite providing the correct account information, please contact our Customer Service team. Our agents will assist you in identifying the issue and help resolve it so that your account can be verified for Express Withdrawals.

9. Can I withdraw the same day I deposit using Express Withdrawals?

Yes, as long as your deposit has cleared and your bank account is verified, you can request a withdrawal using Express Withdrawals the same day.

10. Can I withdraw more than I deposited using Express Withdrawals?

Yes. There is no requirement to withdraw only up to your deposit amount. However, all withdrawal requests are subject to system verification and internal checks.

11. Are there any fees for using Express Withdrawals?

No, we do not charge any transaction fees for Express Withdrawals.