I am unable to withdraw my winnings online.

Make sure that your current credit balance qualifies for the minimum withdrawal specified in your account under Withdrawals. If not, you will not be able to request a withdrawal online. Also make sure that you did not use special characters when filling in the withdrawal form. Decimal points, commas, colons, etc. should not be used. The system also cannot recognise umlaut signs and accents. In addition, please note that the available methods of withdrawal depend on your selected deposit method. If you have followed all these rules and withdrawal is still not possible, please send your user ID and the exact content of the error message displayed when you requested the withdrawal to our customer support team.