Any questions? We can answer some of the major issues here.
Why do I have to share my personal data when registering? This is a necessary condition to be able to take advantage of everything we have to offer you at sportingbet. We need your first name, last name and address to contact you, your date of birth allows us to confirm that you are of legal age to sign up with us, and your email is if you’ve any issues – we can contact you.
Why do I have to send a copy of my ID and a proof of address? Age and address verification is needed by South African legislation as we are legally obliged to clearly identify all of our customers and their respective ages. This process is carried out by verifying an ID and a utility bill from you.
Is there a schedule for this process? The process, known as Know Your Customer (KYC), follows the following schedule.
- You’ll be given a 28-day grace period to provide a name, age and address verification.
- We’ll prompt you after one week, two weeks, and three weeks to upload your details.
What can I use as ID? We accept any government-issued ID card, although it must clearly state your first name, last name, date of birth, place of birth, and a photo of you.
Why wasn’t my ID accepted? Your ID was not accepted because it must clearly show your first name, last name, date of birth, place of birth, and a photo of you, and your ID was not clear. If it is an ID or a driving licence, you must send both the front side and the back side.
I have already verified my account, why do I have to forward additional documents? We are occasionally required to verify areas of your account and personal information. This is done with the help of third-party companies or transmitted documents and in accordance with numerous global directives and guidelines from certain home countries. We are committed to being serious and transparent at all times and ensuring that players are protected and that we fully comply with the legal requirements.
Is it safe to upload my personal documents? We guarantee that your documents are secure once they leave your computer using 'SSL' technology. Thus, you can be sure that your documents cannot be intercepted when submitting via the Internet.
How are my documents protected once I send them to you? Your documents are stored in a highly protected data centre that is equipped with numerous levels of security control, which protects your information against unauthorised access.
Who has access to my documents? Only employees who work on verifying your documents have access to this data.
I don't have a scanner to scan my documents - what can I do? It’s easy, you can use a digital camera, your phone, or a webcam to take a picture of your documents. Just make sure they’re clear.